Return Policy

At Gift Club, we believe every gift should create a special moment. We are committed to providing you with a reliable and enjoyable shopping experience, offering carefully selected perfumes, watches, wallets, belts, jewellery, accessories, gift boxes, and more. Your satisfaction matters to us. If there is a problem with your order, we are here to help. 7-Day Return & Refund Policy Gift Club accepts eligible return and exchange requests within 7 days of delivery, subject to the conditions outlined below. If more than 7 days have passed since delivery, a return or exchange may not be accepted unless required by applicable law or the product is covered by our policy for damaged, defective, or incorrect items. Eligibility for Returns To qualify for a return, the product must generally: – Be unused and in its original condition. – Be returned with its original packaging, tags, accessories, and other included items. – Be accompanied by proof of purchase or an order number. – Be reported within 7 days of delivery. – Meet the conditions stated in this policy. Please contact our team and receive return instructions before sending any product back. Non-Returnable Items Unless an item is damaged, defective, incorrectly supplied, or otherwise covered by applicable law, the following may not be eligible for change-of-mind returns: – Personalised or customised gift items and gift boxes made specifically for a customer. – Perfumes and personal-care products that have been opened or used. – Jewellery, accessories, or other hygiene-sensitive products that have been used, where return restrictions are permitted by law. – Products damaged through misuse, careless handling, or improper storage after delivery. – Products returned after the 7-day period, except where an applicable legal right or our damaged-product policy applies. Damaged, Defective, or Incorrect Items If you receive a product that is: – Damaged during delivery. – Defective or faulty. – Different from the item you ordered. – Missing an item included in your order. Please contact us within 48 hours of receiving your parcel. Include your order number and clear photos or a video of the product and its packaging. After reviewing your request, we will inform you of the next steps. Where the issue is verified, we may arrange a replacement, an appropriate alternative, or a refund, as applicable. Please keep the product and its packaging until your request has been reviewed. Refund Process Once an approved return has been received and inspected: – We will inform you whether your refund request has been approved. – Approved refunds will generally be processed within 5–7 business days after approval. – Refunds will be issued through the original payment method where practical. For cash-on-delivery orders, we may request suitable bank or supported mobile-wallet details. – The time it takes for funds to appear in your account may depend on your bank or payment provider. If a replacement is unavailable, we will discuss the available resolution with you. Exchange Requests We accept exchange requests for eligible, non-customised products within 7 days of delivery, subject to stock availability and the return conditions above. If the requested item is unavailable, our team will discuss suitable alternatives or an applicable refund. Return Delivery Charges If a return is necessary because Gift Club supplied a damaged, defective, or incorrect product, we will explain the appropriate return-delivery arrangements. For other approved returns, the customer may be responsible for return delivery charges where permitted by applicable law. How to Request a Return or Refund Please follow these steps: 1. Contact us through our official email address or WhatsApp number. 2. Provide your order number and a clear description of the issue. 3. Attach photos or a video if the item is damaged, defective, or incorrect. 4. Wait for our team to provide return instructions before sending the product. We aim to respond to return and refund enquiries within 24–48 business hours. Order Cancellations If you wish to cancel an order, contact us as soon as possible. Cancellation may not be possible once the order has been dispatched or a customised product has been prepared. If a cancellation is accepted after payment has been made, any applicable refund will be processed accordingly. Need Help? We are happy to assist you with your order. Gift Club Website: https://giftclub.pk Address: Model Town B, Fateh Chowk, Bahawalpur, Pakistan Email: giftclub9622@gmail.com Phone/WhatsApp: +92 333 4630836 Thank you for choosing Gift Club. We appreciate your trust and look forward to making your gifting moments special.